Refunds & returns

Changing your mind

You have 14 days from the day you receive your order to tell us you want to return it, and a further 14 days to send it back. Goods must be unused and in their original packaging. Return postage is at your cost.

Because our products are food supplements, anything that has been opened or used cannot be returned for hygiene reasons. This does not affect your rights if an item is faulty.

How to return something

Email orders@lifeminerals.co.uk before sending anything back, quoting your order number. We will confirm where to send it and how.

Please do not return goods without contacting us first. We reserve the right to refuse a refund, or to apply a handling charge, on items returned without authorisation or in an unsaleable condition.

If your order arrives damaged

Sign for it as damaged with the courier if you can, then contact us in writing straight away.

We need photographs of the damaged item, the outer box or packaging, and the internal packaging. Please keep all the packaging until the claim is settled, as carriers usually require it as evidence.

If an item is faulty

If a product is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Contact us with your order number and details of the problem and we will sort it out. You will not be out of pocket for return postage on a faulty item.

Your refund

Once we have received and checked the goods, we will refund you within 14 days, to the payment method you originally used.

Where you are returning an order because you changed your mind, the cost of the original outgoing postage is not refunded. Free and sample items cannot be exchanged or refunded.

Orders returned as undelivered

If an order comes back to us because the address was wrong, the delivery was refused, or cards left by the carrier were not acted on, the delivery costs we incurred are payable by you. We will refund the goods less those costs. We may charge postage again for re-delivery.

Questions

Email orders@lifeminerals.co.uk or call +44 (0)121 751 9196, Monday to Friday. Our full terms and conditions set out the rest of the detail.