Terms & conditions

Contact details

Precious Health Ltd
Watling House
Watling Street
Grendon
CV9 2PZ
England, United Kingdom

Telephone: 0121 751 9196 (from outside the UK, +44 121 751 9196)

Customer services email: orders@lifeminerals.co.uk

Payments

Online orders can be placed using our secure shopping cart. Click the "add to basket" button on any product page. Payments appear on your statement as precioushealth.

For telephone orders, call us with a debit or credit card on 0121 751 9196, or +44 121 751 9196 from outside the UK. We take all major credit and debit cards. We do not store your card details.

Prices, VAT and import charges

Our prices are shown in pounds sterling and cover the goods and delivery only. The price you pay at checkout does not include any charges raised by the destination country.

Delivery

Delivery costs can be calculated by adding items to the shopping basket and selecting delivery. The cost is shown before you have to enter any personal details.

We dispatch your order as soon as possible, but please allow up to 3 working days during busy periods. UK mainland delivery is charged using Royal Mail weight tables. Orders up to 2kg are normally dispatched by Royal Mail, and over 2kg by courier.

Scottish Highland postcodes are IV, KA27-28, KW, PA20-88, PH19-44 and PH49-50. For international shipping, if your country is not listed please request a shipping quotation.

Incorrect addresses

It is the customer's obligation to enter the correct delivery address at the time of ordering. If the wrong address is entered and goods are delivered to it, we will not issue a refund or send replacement goods.

If your package is returned to us because you entered the wrong address, we are not obliged to re-send the order at our expense. Please reduce the risk by entering your full and complete postal address. If you make a mistake, contact us immediately. We dispatch orders the same or next working day outside of busy periods, so it is essential to tell us as soon as possible.

Items returned due to non-delivery

If an order is returned to us as a result of an incorrect address, a refusal to accept the delivery, or a failure to acknowledge cards left by delivery companies, the customer is responsible for the delivery costs incurred. We will issue a refund for the goods minus all costs incurred.

Restricted access

We, or any carrier delivering on our behalf, must be informed of any restrictions affecting access for the delivery vehicle. This includes, but is not limited to, steps, trees, shrubs, steeply inclined driveways, narrow lanes, tight bends, security gates and security doors.

We will not accept claims for compensation arising from non-delivery, failed delivery or refused delivery of any item where we or the carrier were not made aware of access restrictions. If an item is refused or cancelled due to these restrictions, the customer is liable for all carriage charges.

Returns

Customers have 14 days from receipt to change their mind and return goods, at their own cost, in the original packaging. Once products have been used they cannot be returned.

Before returning goods, notify us by email at orders@lifeminerals.co.uk and we will give instructions on how and where to send them back. Goods are returned at the customer's cost.

If products arrive damaged, please sign for them as damaged with the courier and notify us in writing immediately. Photographic evidence is required of the damaged item, the outer box or packaging, and the internal packaging. Please do not discard packaging, as it may be needed for a claim.

We reserve the right to refuse a refund, or to charge a handling fee, if items are returned without authorisation or in an unsaleable condition. Free and sample items cannot be exchanged. The cost of outgoing postage and packaging will not be refunded. We reserve the right to charge for re-delivery of orders.

Product specifications

We reserve the right to change product specifications and prices without notice. While every effort is made to provide accurate and up to date product information, we cannot be held responsible for errors or omissions on the website or in printed material.

Product guarantees

Product guarantees are subject to the individual manufacturer's warranty terms. We reserve the right to refuse goods that have been used inappropriately, abused or mistreated. Please notify us in writing if there is a problem with a product within the guarantee period.

Please provide proof of purchase. Guarantees are valid only for the original buyer and do not apply to goods passed on to third parties.

Disclaimer

We have taken precautions to ensure this website is virus-free, but we accept no liability for viruses arising from use of this website.

Stock availability is not published on the website, although we never make products available that are not in stock. If you order quantities that exceed our stock level, we will email you with the option to wait for the goods to become available or to cancel your order. If you cancel, you will receive a full refund.

If a price is shown in error, we reserve the right to ask whether you wish to proceed at the correct price, to cancel the order, or to notify you that we have cancelled it for a full refund. We are not obliged to supply goods at incorrect prices.

We make no claim that any product will prevent or cure any specific condition or ailment. Under UK law, only a physician may treat illness and disease of medical origin. The information on our website is provided for information purposes only.

Safety

Food supplements are not a substitute for a varied, balanced diet and a healthy lifestyle. Do not exceed the stated dose. Consult your GP or a medical practitioner before beginning any diet or supplementation programme, particularly if you are pregnant, breastfeeding, taking medication or under medical supervision. Keep out of reach of young children.